 @media (max-device-width: 480px) and (orientation: portrait) {
   @-ms-viewport {
     width: 320px;
   }
 }
 
 *,
 *:before,
 *:after {
   -webkit-box-sizing: border-box;
   box-sizing: border-box;
   -webkit-text-size-adjust: none;
   -ms-text-size-adjust: none;
   text-size-adjust: none;
   -webkit-tap-highlight-color: rgba(0, 0, 0, 0);
 }
 
 body,
 div,
 dl,
 dt,
 dd,
 ul,
 ol,
 li,
 h1,
 h2,
 h3,
 h4,
 h5,
 h6,
 pre,
 code,
 form,
 field set,
 legend,
 input,
 textarea,
 p,
 blockquote,
 th,
 td {
   margin: 0;
   padding: 0;
   -webkit-appearance: none;
 }
 
 table {
   border-collapse: collapse;
   border-spacing: 0;
 }
 
 fieldset,
 img {
   border: 0;
 }
 
 address,
 caption,
 cite,
 code,
 dfn,
 em,
 strong,
 th,
 var {
   font-style: normal;
   font-weight: normal;
 }
 
 li {
   list-style: none;
 }
 
 caption,
 th {
   text-align: left;
 }
 
 h1,
 h2,
 h3,
 h4,
 h5,
 h6 {
   font-size: 100%;
   font-weight: normal;
 }
 
 q:before,
 q:after {
   content: "";
 }
 
 abbr,
 acronym {
   border: 0;
   font-variant: normal;
 }
 
 sup {
   vertical-align: text-top;
 }
 
 sub {
   vertical-align: text-bottom;
 }
 
 input,
 textarea,
 select {
   font-family: inherit;
   font-size: inherit;
   font-weight: inherit;
 }
 
 input:password {
   ime-mode: disabled;
 }
 
 *:focus {
   outline: none;
 }
 
 ul {
   margin: 0;
   list-style: none;
 }
 
 a {
   color: #2982e5;
   text-decoration: none;
 }
 
 a:active {
   color: #f60;
 }
 
 .smaller {
   font-size: .8em
 }
 
 body {
   background-color: #efeff4;
 }
 
 #doc {
   height: 100%;
   line-height: 1.4;
 }
 
 #chat-robot {
   padding: 4px;
   padding-bottom: 0;
   border: 1px solid #7bb0e2;
   background-color: #e6f5fc;
 }
 
 #mask {
   display: table;
   position: absolute;
   top: 0;
   height: 100%;
   width: 100%;
   background-color: #fff;
   z-index: 100;
 }
 
 #mask div {
   display: table-cell;
   height: 100%;
   vertical-align: middle;
   text-align: center;
 }
 /*guide mask begin*/
 
 .guide-mask,
 .guide-mask .mask-top {
   position: absolute;
   height: 100%;
   width: 100%;
 }
 
 .guide-mask {
   top: 0;
   left: 0;
   z-index: 90;
 }
 
 .guide-mask .mask-top {
   bottom: 44px;
   background: rgba(0, 0, 0, .7);
   z-index: 90;
 }
 
 .guide-mask .mask-bottom {
   position: absolute;
   bottom: 0;
   width: 100%;
   height: 44px;
   background: rgba(255, 255, 255, 0);
   z-index: 90;
 }
 
 .mask-top .iknow-btn {
   position: absolute;
   width: 256px;
   height: 213px;
   bottom: 0;
   left: 50%;
   margin-left: -128px;
   background: url('https://i.alipayobjects.com/i/ecmng/png/201404/2NcJmE3ldt.png') no-repeat;
   background-size: 100%;
   z-index: 91;
 }
 /*guide mask end*/
 /*notice begin*/
 
 .notice-wrap-out {
   /*min-height:41px;  */
   max-height: 56px;
 }
 
 .notice-wrap {
   position: fixed;
   top: 0;
   display: -webkit-box;
   width: 100%;
   background: rgba(255, 255, 255, .95);
   /*line-height:41px;
  padding-left:10px;*/
   padding: 10px 0;
   font-size: 13px;
   z-index: 89;
 }
 
 .delNotice-wrap {
   padding: 0 10px 0 10px;
   /*padding:13px 10px;*/
 }
 
 .icon-notice,
 .icon-delNotice {
   width: 15px;
   height: 15px;
   background: url('https://i.alipayobjects.com/i/ecmng/png/201403/2MRvjlV1Vd.png') no-repeat 0 0;
   background-size: 100%;
 }
 
 .text-notice {
   -webkit-box-flex: 1;
   margin-left: 10px;
   /*white-space:nowrap;*/
   /*text-overflow:ellipsis;*/
   overflow: hidden;
 }
 
 .icon-delNotice {
   background-position: 0 -20px;
 }
 
 .icon-notice {
   margin-top: 13px;
 }
 /*notice end*/
 
 .action button {
   border: none;
   border-radius: 30px;
   color: #8c8c8c;
   height: 28px;
   width: 68px;
   text-align: center;
   background: #fbfbfb;
   box-shadow: 0 0 1px #000, 0 2px 2px #eee;
 }
 
 .action button:active,
 .action button[disabled] {
   color: #fff;
   background-color: #0044cc;
 }
 
 .action button:focus {
   outline: thin dotted #333;
   outline: 5px auto -webkit-focus-ring-color;
   outline-offset: -2px;
 }
 
 .action button[disabled] {
   cursor: default;
   background-color: #ccc;
   background-image: none;
   border-color: #ccc;
   box-shadow: none;
 }
 
 .fn-hide {
   display: none;
 }
 
 .message {
   border-bottom: 0;
   background-color: #efeff4;
   /*min-height:300px;*/
   padding-bottom: 100px;
 }
 
 .message section a {
   /*white-space:nowrap*/
 }
 
 .message:after {
   display: block;
   clear: both;
   height: 0;
   content: "\0020";
 }
 
 section,
 div.robot {
   padding: 10px;
   clear: both;
 }
 
 div.robot,
 section.robot,
 section.service,
 section.top-message {
   float: left;
 }
 
 div.robot>div,
 section.robot>div,
 section.service>div,
 section.top-message>div {
   max-width: 225px;
   display: inline-block;
   position: relative;
   padding: 12px;
   margin: 0 20px 0 10px;
   border-radius: 10px;
   background-color: #fff;
   box-shadow: inset 0 0 1px #fff;
   vertical-align: top;
 }
 
 section.robot>div {
   word-break: break-word;
 }
 /*
div.robot>div,
section.robot>div{
    margin: 0 11px 0 45px;
} */
 
 div.robot>div:before,
 section.robot>div:before,
 section.service>div:before,
 section.top-message>div:before,
 .system .windowContent:before {
   content: "";
   position: absolute;
   left: -5px;
   top: 4px;
   width: 0;
   height: 0;
   border-top: solid transparent;
   border-right: 7px solid #fff;
   border-bottom: 4px solid transparent;
 }
 /*
div.robot>div:after,
section.robot>div:after,
section.service>div:after,
section.top-message>div:after,
.system .windowContent:after {
  border-color:rgba(227, 236, 255, 0);
  border-right-color:#c5e4fa;
  border-width:8px;
  top:15px;
  margin-top:-8px;
}

div.robot>div:before,
section.robot>div:before,
section.service>div:before,
section.top-message>div:before,
.system .windowContent:before {
  border-color:rgba(165, 181, 213, 0);
  border-right-color:#fff;
  border-width:9px;
  top:15px;
  margin-top:-9px;
}
  */
 
 section.user {
   float: right;
   text-align: right;
 }
 
 section.user>div {
   max-width: 225px;
   position: relative;
   display: inline-block;
   padding: 8px;
   margin: 0 10px 0 12px;
   text-align: left;
   border-radius: 10px;
   color: #fff;
   box-shadow: inset 0 0 1px #007aff;
   background-color: #007aff;
   vertical-align: top;
   word-break: break-all;
 }
 /*
section.user>div:after,
section.user>div:before {
  left:100%;
  border:solid transparent;
  content:" ";
  height:0;
  width:0;
  position:absolute;
  pointer-events:none;
}

section.user>div:after {
  border-color:rgba(255, 255, 255, 0);
  border-left-color:#e3e3e3;
  border-width:8px;
  top:15px;
  margin-top:-8px;
}
  */
 
 section.user>div:before {
   content: "";
   position: absolute;
   right: -5px;
   top: 4px;
   width: 0;
   height: 0;
   border-top: solid transparent;
   border-left: 7px solid #007aff;
   border-bottom: 4px solid transparent;
 }
 
 header {
   font-weight: 700;
   color: #4d4d4d;
 }
 
 .welcome em {
   color: #2982e5;
 }
 
 .welcome {
   color: #000;
   font-size: 16px;
   margin-bottom: 0;
 }
 
 .welcome span,
 .user>span {
   font-weight: 700;
   color: #f60;
 }
 
 .user>span {
   font-weight: normal;
   font-size: 14px;
   color: #f60;
   max-width: 60px;
   height: 36px;
   overflow: hidden;
   float: right;
 }
 
 .robot>span,
 .service>span {
   color: #006e9c;
   font-weight: 700;
 }
 
 .service>span {
   max-width: 60px;
   height: 36px;
   /*
    background: url("https://i.alipayobjects.com/i/ecmng/png/201404/2O35FCjByn.png");
  color: transparent;
  background-size: 100%;
  */
   font-weight: normal;
   font-size: 14px;
   color: #999;
   overflow: hidden;
   float: left;
 }
 
 .service>time {
   display: none;
 }
 
 .top-message article {
   color: #ff6600;
 }
 
 .top-message article .init-temp {
   color: #000;
 }
 
 .top-message article .topHeader {
   color: #ff6600;
 }
 
 .top-message ul {
   padding: 0;
 }
 
 .top-message ul,
 .top-message li {
   list-style: none;
 }
 
 .robot>span,
 .top-message>span {
   float: left;
 }
 
 .service>time {
   display: none;
 }
 
 .robot>span,
 .top-message>span {
   float: left;
 }
 
 .system {
   text-align: center;
   color: #999;
   font-size: .8em;
 }
 
 .system .windowimg {
   float: left;
 }
 
 .system .windowContent {
   position: relative;
   border: solid 1px #7bb2d9;
   border-radius: 5px;
   background-color: #c5e4fa;
   padding: 8px;
   margin: 0 12px 0 45px;
   text-align: left;
   color: #000;
   font-size: 14px;
 }
 
 time {
   color: #909090;
   font-size: .8em;
 }
 
 .feedback {
   position: relative;
   margin: 8px 0;
   padding: 4px 8px;
   border: 1px solid #fad58c;
   background-color: #fffeeb;
 }
 
 .feedback .arrow {
   position: absolute;
   display: block;
   width: 10px;
   height: 10px;
   font-size: 0;
   background: #fffeeb;
   border-left: 1px solid #fad58c;
   border-top: 1px solid #fad58c;
   top: -7px;
   left: 16px;
   -webkit-transform: rotate(45deg);
   -ms-transform: rotate(45deg);
   -moz-transform: rotate(45deg);
   -o-transform: rotate(45deg);
   transform: rotate(45deg);
 }
 
 .input-box {
   display: -webkit-box;
   display: -ms-flexbox;
   display: -moz-box;
   position: fixed;
   bottom: 0;
   padding: 8px 10px;
   width: 100%;
   box-shadow: 0 0 1px #000;
   background-color: #fff;
   height: 100px;
 }
 
 .input-box .input {
   -webkit-box-flex: 1;
   -ms-flex: 1;
   -moz-box-flex: 1;
   background-color: #fff;
   -webkit-box-flex: 1;
   /*height: 28px;*/
   line-height: 25px;
 }
 
 .input input {
   margin: 0;
   float: left;
   padding: 0 6px;
   height: 28px;
   width: 93%;
   font-size: 14px;
   background-color: #fbfbfb;
   border: none;
   -webkit-border-radius: 15px;
   border-radius: 15px;
   color: #000;
   box-shadow: 0 0 1px #000;
 }
 
 .input input[disabled] {
   background-color: #eee;
 }
 
 .input-box button {
   font-size: 15px;
   /*margin-left:11px;*/
   float: right;
 }
 
 section.robot>.robot-comment {
   padding: 0;
 }
 
 .robot-comment .robot-comment-title {
   padding: 8px;
 }
 
 .service-comment button,
 .robot-comment button {
   padding: 2px 12px;
   margin: 0 8px;
 }
 
 .robot-comment button {
   margin: 0;
 }
 
 section.service-comment>div {
   padding: 0;
   padding-top: 10px;
 }
 
 .message .robot .btn-robot {
   padding: 0;
 }
 
 .btn-robot .btn-title {
   padding: 8px;
 }
 
 .suggest {
   border: 1px solid #afafaf;
   border-bottom: 0 none;
   background-color: rgba(255, 255, 255, .95);
   width: 100%;
 }
 
 .suggest ul {
   margin: 0;
   padding: 0;
   list-style: none;
 }
 
 .suggest li {
   height: 44px;
   line-height: 44px;
   padding-left: 10px;
   border-bottom: 1px solid #afafaf;
   font-size: 17px;
   overflow: hidden;
   text-overflow: ellipsis;
   white-space: nowrap;
 }
 
 .ui-tab-wrap {
   padding: 5px 10px;
   background-color: #e4e3e8;
 }
 
 .ui-tab {
   height: 30px;
   line-height: 26px;
   border-radius: 5px;
   -webkit-border-radius: 5px;
   -o-border-radius: 5px;
   -ms-border-radius: 5px;
   font-size: 14px;
 }
 
 .ui-tab-item {
   display: inline-block;
   width: 49%;
   text-align: center;
   text-decoration: none;
 }
 
 .ui-tab-item-right {
   float: right;
   background: #ebebeb;
   border: 1px solid #bababa;
   border-radius: 0 5px 5px 0;
   color: #999;
 }
 
 .ui-tab .ui-tab-item-right:active,
 .ui-tab .ui-tab-item-right:visited,
 .ui-tab .ui-tab-item-right:link {
   color: #999;
 }
 
 .ui-tab-item-active {
   float: right;
   background-color: #6a89c4;
   background-color: #2059b0;
   border: 1px solid #2059b0;
   border-radius: 5px 0 0 5px;
 }
 
 .ui-tab-item,
 .ui-tab-item:active,
 .ui-tab-item:visited,
 .ui-tab-item:link {
   color: #6a89c4
 }
 
 .ui-tab-item-active,
 .ui-tab-item-active:active,
 .ui-tab-item-active:visited,
 .ui-tab-item-active:link {
   color: #fff;
 }
 
 .windowContent input {
   padding: 13px 10px 12px;
   width: 100%;
   display: block;
   border-radius: 8px;
   border: 1px solid #ccc;
   background: #fff;
 }
 
 .windowContent .revaliValue {
   margin-top: 8px;
 }
 
 .windowContent .error-p {
   color: #f60;
   margin-top: 5px;
 }
 
 .windowContent .button-p {
   margin-top: 15px;
 }
 
 .init-temp li a {
   color: #2982e5;
 }
 
 .recommend ul li,
 .recommend ul li a {
   color: #2982e5;
 }
 
 section.robot>.comment-btns,
 section.service>.comment-btns {
   padding: 0;
 }
 
 .comment-btns .comment-title {
   padding: 8px;
 }
 
 .comment-btns section {
   padding: 0;
   margin-bottom: 0;
   border-top: 1px solid #7bb3db;
 }
 
 .btn-container {
   padding: 0;
   margin-bottom: 0;
   border-top: 1px solid #7bb3db;
 }
 
 .service-comment button {
   padding: 2px 15px;
   height: 30px;
   background: none;
   border: none;
   border-right: 1px solid #7bb3db;
   margin: 0;
 }
 
 .service-comment button:last-child {
   border-right: none;
 }
 
 .btn-no {
   border-right: 1px solid #7bb3db;
 }
 
 .robot-comment .isClicked {
   color: #f60;
 }
 
 .robot-comment button img {
   margin-right: 10px;
 }
 
 .service-comment button span {
   width: 18px;
   height: 18px;
   display: inline-block;
   margin-right: 2px;
 }
 
 .service-comment button .btn-3 {
   background: url("https://i.alipayobjects.com/e/201312/1eg8I2tUAn.png") no-repeat;
 }
 
 .service-comment button .btn-2 {
   background: url("https://i.alipayobjects.com/e/201312/1egEIXEjv3.png") no-repeat;
 }
 
 .service-comment button .btn-1 {
   background: url("https://i.alipayobjects.com/e/201312/1egEVvyvdN.png") no-repeat;
 }
 
 .robot-comment button {
   border: none;
   background: none;
   width: 110px;
   height: 35px;
   line-height: 35px;
 }
 
 button.btn-no {
   border-radius: 0 0 0 8px;
 }
 
 button.btn-yes {
   border-radius: 0 0 8px 0;
 }
 
 .robot-comment button:last-child {
   border-left: 1px solid #7bb3db;
 }
 
 .robot-comment .isClicked,
 .service-comment .isClicked {
   background: #93c3e5;
 }
 
 button:active,
 button[disabled] {
   color: #999;
 }
 
 .windowContent .button-p {
   margin-top: 15px;
   border-top: 1px solid #77b0d9;
 }
 
 .J-confirm {
   width: 117px;
   height: 30px;
   border: none;
   background: none;
   border-left: 1px solid #77b0d9;
 }
 
 .J-cancel {
   width: 124px;
   height: 30px;
   background: none;
   border: none;
 }
 
 .button-p button[disabled] {
   cursor: default;
   background-color: none;
   background-image: none;
   border-color: none;
   box-shadow: none;
 }
 
 .button-p button:active,
 .button-p button[disabled] {
   background-color: none;
 }
 
 .btnClicked {
   background: #93c3e5;
 }
 
 .user .avatar-img,
 .avatar-service {
   width: 34px;
   height: 34px;
   border-radius: 2px;
 }
 
 section article header {
   margin-top: 10px;
 }
 
 section article li {
   width: 202px;
   padding: 10px 0;
   list-style: none;
   border-top: solid 1px #afafaf;
   overflow: hidden;
   text-overflow: ellipsis;
   white-space: nowrap;
   color: #2982e5;
 }
 
 section article li:last-child {
   padding-bottom: 0;
 }
 
 section,
 section a {
   font-size: 16px;
 }
 
 .arrow-down,
 .arrow-up {
   width: 10px;
   height: 6px;
   background: url("https://i.alipayobjects.com/i/ecmng/png/201404/2O4b2MEDzR.png") no-repeat;
   background-size: 100%;
   padding: 5px 0;
   margin: 5px auto 0;
 }
 
 .arrow-up {
   background: url("https://i.alipayobjects.com/i/ecmng/png/201404/2O4b2MEDzR.png") no-repeat 0 -16px;
   background-size: 100%;
 }
 
 section .msg-system {
   color: #999;
   font-size: 13px;
 }
 
 section .msg-system a {
   font-size: 13px;
 }
 
 section .msg-system a.isClicked {
   color: #999;
 }
 
 section.evaluateSec .answer {
   padding: 8px 12px 4px 12px;
 }
 
 .poll-loading {
   /*position: absolute;*/
   height: 24px;
   width: 24px;
   margin: 0 auto;
   text-align: center;
   background: #ff9e3e;
   background: url('https://i.alipayobjects.com/i/ecmng/gif/201404/2VZeenZ86v.gif') no-repeat;
   background-size: 100%;
   z-index: 86;
 }
 /**layer**/
 
 .layer {
   display: none;
   position: absolute;
   width: 275px;
   background: rgba(255, 255, 255, .95);
   border-radius: 7px;
   z-index: 120;
 }
 
 .layer .layer-hd {
   font-size: 16px;
   line-height: 41px;
   text-align: center;
 }
 
 .layer .layer-ct {
   padding: 0 15px 15px 15px;
   text-align: center;
 }
 
 .layer .layer-ct input.tel-input {
   width: 230px;
   height: 30px;
   border: solid 1px #ccc;
   border-radius: 5px;
   padding: 0 4px;
 }
 
 .layer .layer-ft {
   border-top: solid 1px #afafaf;
   font-size: 16px;
   line-height: 41px;
   text-align: center;
 }
 
 .layer-ft button,
 .evaluateWrap button {
   border: none;
   background-color: #fff;
   opacity: .95;
   height: 44px;
   line-height: 44px;
   text-align: center;
   color: #007aff;
   width: 135px;
   font-size: 16px;
 }
 
 .evaluateWrap button {
   width: 85px;
   height: 28px;
   line-height: 24px;
 }
 
 .layer .button-left,
 .evaluateWrap .button-cp {
   border-radius: 0 0 0 7px;
   border-right: solid 1px #afafaf;
 }
 
 .layer .button-right {
   border-radius: 0 0 7px 0;
 }
 
 .layer-mask {
   background-color: rgba(0, 0, 0, .6);
   position: absolute;
   top: 0;
   z-index: 110;
 }
 
 .layer .err-msg {
   color: red;
   font-size: 12px;
   text-align: left;
   margin-top: 5px;
   padding-left: 5px;
 }
 
 .evaluateWrap .title {
   border-bottom: solid 1px #afafaf;
   padding-bottom: 8px;
   margin-bottom: 5px;
   font-size: 16px;
   color: #000;
 }
 
 .bad-evaluate-wrap {
   width: 290px;
 }
 
 .bad-evaluate-wrap .layer-hd {
   border-bottom: solid 1px #afafaf;
 }
 
 .layer .evaluate-list li {
   line-height: 44px;
   border-bottom: solid 1px #afafaf;
 }
 
 .layer .evaluate-list li:after,
 .other-wrap:after {
   display: block;
   clear: both;
   height: 0;
   content: "\0020";
 }
 
 .layer .evaluate-list li:last-child {
   border-bottom: none;
 }
 
 .layer .evaluate-list li label {
   float: left;
   width: 250px;
   overflow: hidden;
 }
 
 .layer .evaluate-list li input {
   float: right;
   margin-top: 16px;
   vertical-align: bottom;
   -webkit-appearance: checkbox;
 }
 
 .layer .evaluate-list {
   padding: 0 10px;
   text-align: left;
 }
 
 .text-wrap {
   border-top: solid 1px #afafaf;
 }
 
 .text-wrap textarea {
   padding: 4px;
   width: 265px;
   height: 44px;
   border: none;
 }
 
 .layer button[disabled],
 .evaluateWrap button[disabled],
 .evaluateWrap button.isClicked {
   color: #afafaf;
 }
 
 .history-date {
   border-radius: 3px;
   background: #afafaf;
   color: #fff;
   width: 100px;
   margin: 0 auto;
   height: 18px;
   padding: 0 4px;
   line-height: 20px;
 }
